Biography: Nick Manolis is responsible for successfully positioning the company as the global leader in customer engagement solutions for postal organizations. Under Nick’s direction, Escher is transforming how Posts engage with their customers, moving them away from the constraints of yesterday’s operating models and IT infrastructure and transforming the posts economics. Under Nick’s leadership, Escher renewed its focus on Posts providing purpose-built technology for the postal market helping them to truly put customers first while profitably engaging them anywhere, anytime across all points of engagement. Prior to Escher, Nick was President & CEO at a successful global supply chain company focused on providing a global retail trading network. Nick as held several executive positions during his 25-year career in enterprise technology and services.
The increasing demand for digital services has given rise to enhanced online banking options, innovative solutions from fintech’s, digital government services, the advancement of smart cities around the world and more. At the same time, the need for a coordinated global effort to expand financial inclusion has never been greater. The desire by customers for vendors to provide quick and simple, anywhere, always-on service is clearly accelerating. What’s common about these trends is that postal operators around the world are uniquely positioned to take a leading role in areas such as these, benefiting customers, society, governments, and themselves. Join us for this enlightening presentation, as Escher CEO, Nick Manolis, lays out a compelling case for how Posts can position themselves as leaders in these areas. Through the transformative process of becoming a digital aggregator of services, Posts will discover how they can expand services, reach more customers, boost profitability, and improve customer experience in the process.