Biography: Derek Osborn is an enthusiastic, innovative and inspiring business and leadership coach, management trainer and international facilitator. He works globally and focuses on strategy, human resource development, innovation, leadership and change management. He has extensive knowledge and experience in the postal business, with more than 24 years of working internationally across the postal industry. Derek is passionate about collaboration in the postal industry to share knowledge, ideas and best practice and to build capability, encourage training and foster innovation.
Pascal Clivaz Deputy Director General UPU Switzerland
Biography: Appointed in February 2020, Charles leads all operational aspects of Canada Post’s business, including Plants, Delivery, Engineering, Network and Real Estate. He is responsible for ensuring Canada Post maintains a highly efficient network and a safe operation that provides reliable, market-leading service to our customers and Canadians. He is tasked with taking Canada Post’s Operations forward and delivering on strategic goals through employee engagement and collaboration with our partners.
Charles is a global executive with more than 30 years of experience in the areas of post, parcel, international shipping and e-commerce, primarily with DHL. He has held senior leadership roles in Europe, the Asia-Pacific, the Middle East, Africa and the United States.
Charles holds an Advanced Logistics diploma from Cranfield University School of Management and completed the Advanced Senior Executive Management Program at Henley Business School, both in the United Kingdom.
Michael Richmond Chief commercial officer Doddle UK
Biography: Mike joined Doddle in 2014 and spends all his time working with parcel carriers and postal organizations on how they can continue to improve their online delivery and returns propositions for customers. Mike is a self-confessed parcel geek and loves nothing more than a healthy debate on what's coming next in delivery and returns.
Elena Fernández Rodríguez Director international affairs and sustainability Correos Spain