This session is deliberately fresh and different in content and format. We look at the challenges facing postal operators through the experiences of a variety of postal people from different contexts around the world. Each of their short contributions contains important clues to the opportunities and directions available to posts around the world. These authentic and refreshing insights, expressed through their individual voices, reflect a rich diversity of perspectives through which we can have a better understanding of the sector. The main threads will be picked up in a live panel discussion including a few of the speakers.