This presentation will demonstrate how to use consumer apps to enhance delivery service and experience by letting the receiver choose where and when to receive their parcels or pick them up, or have a PUDO parcel delivered home. Let the consumer also have an uplifting live tracking experience.

Delivery anxiety holds back e-commerce growth. Human-to-human deliveries are expensive and uncertain. Uncertainty causes delivery anxiety, a major reason for not clicking the ‘buy now’ button. You can remove delivery anxiety by providing certainty and a ‘no action required’ delivery service at the customer’s doorstep.

Today’s consumers are spoiled for options. They can easily jump to another brand after one poor experience. This makes earning and maintaining customer trust essential. But what is really driving this behaviour and what can Posts do about it. Join us for this presentation as Kevin Seller, VP, Sales at Escher helps Posts envision a dramatically enhanced customer experience of the very near future. A model where the entire customer journey is seamlessly connected, including physical and digital channels and it is customer behavior that is driving this change. Customer interactions with Posts at all touch points are quick, convenient, and intuitive. Kevin will also detail steps to make this vision a reality and help Posts turn this new approach into a sustainable competitive advantage.