14:00 CET - Business Strategy Theatre - Responding to the Covid Crisis
This session will review various responses to the Covid-19 crisis, looking at how postal operators, courier and express companies, fulfillment and logistics companies, as well as companies involved in developing and implementing the latest technological solutions in automation and delivery, reacted to the situation. Speakers will explain how they changed their operations to serve their customers’ new demands, complied at short notice with stringent new workplace regulations and operated with peak level volumes and often many fewer staff. There will be ongoing effects of the crisis for the parcel and postal businesses on e-commerce, and on consumer behavior, expectation and demand. This session will not only feature presentations on these reactions, but afford the opportunity for discussion and analysis providing valuable insights for the future.
Derek Osborn International postal and business coach Whatnext4u UK
Biography: Derek Osborn is an enthusiastic, innovative and inspiring business and leadership coach, management trainer and international facilitator. He works globally and focuses on strategy, human resource development, innovation, leadership and change management. He has extensive knowledge and experience in the postal business, with more than 24 years of working internationally across the postal industry. Derek is passionate about collaboration in the postal industry to share knowledge, ideas and best practice and to build capability, encourage training and foster innovation.
14:00 CET - Adapting to the new normal: Last-mile solutions in the post-Covid world
Oleksandr Pertsovskyi Chief operating officer Ukraine Post (UKRPOSHTA) Ukraine
Biography: As COO of Ukraine Post, Oleksandr leads day-to-day operations of one of the largest European postal netowrks: 11,000 outlets, 34 sorting hubs and 100+ depots. Ukraine Post is a team of 70,000 dedicated logistics professionals serving millions of domestic clients and is a partner to global e-commerce giants.
This presentation will share how logistics players reacted to challenges of the global pandemic: services launched; cargo cross-border solutions built at the times of air capacity constraints; new last-mile partnerships with retailers; solutions to help offline businesses to go online; and experimenting with startups, such as grocery and medicine delivery, within established businesses. Which of these innovations are going to stay beyond quarantine times? Are established logistics incumbents capable of competing with new entrants?
14:20 CET - Lessons learned from Covid-19: The importance of flexibility and adaptability in the sortation process
Dirk van Lammeren Commercial director Prime Vision BV Netherlands
Biography: Dirk has a background in e-commerce, supply chain and innovation, and has international experience in transforming organizations to be more innovative and customer-centric. As an executive, he was responsible for innovation and transformation of businesses in Europe and Australia. As innovation partner, Dirk led the investment portfolio for the Australia Post Accelerator. He shaped the organization’s response to the e-commerce boom through a transformative AU$1.1bn e-commerce program. A major part of this investment was the design and rollout of a new parcel and express network throughout Australia. Dirk recently joined Prime Vision as commercial director.
This presentation will review some of the lessons learned by posts and parcel companies during the Covid-19 crisis and the responses to it. In particular, the speaker will discuss how flexibility and adaptability in sortation processes can be achieved and how this provides the capacity to respond to crises and demand peaks.