Recent research shows that under certain circumstances Out-of-Home solutions are quite the opposite and are not only among the most polluting forms of delivery but will in addition increase the congestion of cities. Jesper Okkels will deliver a thorough analysis and the facts how to assess and compare delivery options. In addition consumers are, even in countries where the Out-of-Home was dominant as delivery form, switching towards 2Door delivery (FDIH DK). One should also ask whether Out-of-Home delivery can absorb the parcel volumes of the future and if so, what are the consequences?

In this presentation Bernhard Groiss and Cesar LaPuerta will review the challenges for parcel carriers in times of increasing parcel volumes – and the solution which can be provided by lockers.

Kern not only manufacturers the latest locker technology (including hardware and software), but has combined this with experience in developing locker networks. Experience of choosing the most suitable locations to install a locker has enabled Kern to assist other companies create locker networks and to optimize their efficiency. In this presentation, Juan Lozano will explain the key factors for creating a profitable and sustainable locker network and how these have been adapted during the COVID 19 pandemic.

This presentation will review the customer experience of carriers and consumers and discuss how the two can be reconciled whilst also providing added benefits to retailers and the environment.