14:00 CET - Logistics Ecosystem Theatre - E-commerce Logistics
E-commerce continues to grow strongly in all countries. How can postal and parcel companies exploit the opportunities and expand their services to provide solutions across the whole value chain? This session looks at some of the logistics challenges that specifically face e-commerce companies, such as accurate address verification, fraud and the volume of returns.
Samuel Gee Program director Parcel & Post Expo Conference UK
Biography: Al Gerrie is co-founder and CEO of ZigZag Global, and former head of multichannel at Mountain Warehouse and Office. Al has over 20 years experience in retail e-commerce, and traded on multiple marketplaces for many years running his own electronics business before moving into consultancy and software development.
Al is a regular contributor to e-commerce industry publications. He has extensive experience of logistics, delivery and courier models, technical integrations and e-commerce fulfillment projects with third-party logistics providers. Al has worked with major global brands helping them to scale internationally.
Through a global network of warehouses and innovative return logistics software, ZigZag is on a mission to solve customer pain points with e-commerce returns. The company connects retailers to more than 200 warehouses and uses predictive analytics to provide the most cost-effective and energy-efficient route, to advise whether a retailer should hold and resell returns locally or bring them back via consolidation. Al Gerrie will share how ZigZag will continue to delight retailers and shoppers following major investment from shipping giant Maersk.
14:20 CET - Reaching customers, managing fraud
Matthew Furneaux Head of strategy and innovation Loqate | GBG plc UK
Biography: Matthew is a location technology veteran with 22 years of experience in helping global businesses reach their customers globally. Matthew is a director at GBG and responsible for strategy and innovation for GBG's location intelligence solution, Loqate. Prior to joining GBG, Matthew co-founded Global Address (later acquired by Trillium Software) and helped to create the a single platform model for a global location validation service.
Address capture and validation at checkout on e-commerce sites is vital to ensure a smooth customer experience, and to make sure that delivery operations can work efficiently and reach customers first time, at the correct location. Introducing trust into the transaction helps to reduce the instances of loss by performing real-time fraud checks at the address capture stage. Learn how Loqate is working with leading e-commerce businesses and carriers to manage risk, while making sure that address data is accurate and up-to-date – globally.
14:40 CET - Machine learning in e-commerce logistics: Drive greater efficiency and better customer experience
Dana von der Heide Founder and CCO Parcel Perform Singapore
Biography: Dana is the founder and chief commercial officer of Parcel Perform, the carrier-independent parcel tracking SaaS platform with over 600 carriers globally.
Before founding Parcel Perform, the German-born entrepreneur and e-commerce logistics enthusiast gained her industry knowledge while being in global strategy and regional business development roles for international logistics companies in Europe and Asia.
Dana is also part of the distinguished eFounder Fellowship program by Alibaba, a network of international entrepreneurs and business leaders passionate about driving digital transformation.
As the logistics industry continues to grow along with e-commerce, more radical growth can be found in another domain: data. In fact, 2.5 quintillion bytes of data are generated each day and 90% of the world’s data was generated in just the last two years. The power of data will reshape the logistics and e-commerce industry. Parcel Perform will talk about how logistics data can enable smarter decisions with full visibility across all touchpoints in a supply chain, and how machine learning can transform the customer experience, empower predictive planning and drive greater efficiencies. Find out how you can ride the growth of big data and make full use of these opportunities for e-commerce logistics.