09:00 CET - Business Strategy Theatre - Digital Innovation
This session is aimed at those wishing to understand management best practice for change management and for managing complexity. Some presentations will draw on the experiences of the most recent and dramatic changes made necessary by the Covid crisis and others will look at the opportunities that change during the crisis may now provide.
Derek Osborn International postal and business coach Whatnext4u UK
Biography: Derek Osborn is an enthusiastic, innovative and inspiring business and leadership coach, management trainer and international facilitator. He works globally and focuses on strategy, human resource development, innovation, leadership and change management. He has extensive knowledge and experience in the postal business, with more than 24 years of working internationally across the postal industry. Derek is passionate about collaboration in the postal industry to share knowledge, ideas and best practice and to build capability, encourage training and foster innovation.
09:00 CET - The power of AI and machine learning for parcel processing
Dr Thomas Bayer VP of digital postal/parcel Siemens Logistics GmbH Germany
Biography: From 2018 on Thomas Bayer has been heading the Digital Postal/Parcel business within Siemens Logistics. Since 1998 he has held different senior roles for Siemens in this industry sector including leading regional businesses in UK and US. He started his career in research focusing on machine learning and AI and received his PhD in Computer Science from University of Erlangen-Nürnberg.
Thanks to e-commerce, parcel volumes have risen significantly in recent years, leading to increased loads in the network, in sorting and distribution centers, and in the last mile. The challenge of today’s operation is efficiency and maintaining service quality, particularly at peak times, while keeping costs down as much as possible to secure profitability and increase competitiveness. With today’s level of digitization, IoT connectivity is able to generate a huge amount of data – big data – which is the perfect basis for machine learning algorithms and AI to draw conclusions out of these big data sets more or less automatically. Use cases from different clients will be presented to demonstrate how machine learning and AI will lead to operational excellence in the parcel industry. Limitations of the technology will also be covered.
09:20 CET - Delivering effective transformation in the Covid-19 world
Frank Yu Principal consultant Pacific Consulting Group Australia
Biography: Frank Yu is a principal consultant and freight and logistics practice lead at Pacific Consulting Group. He has more than 10 years’ consulting experience, providing commercial insight and strategic advisory services to ASX 100 companies, postal operators, national logistics firms, and public and government entities.
Frank and his team have a track record of successfully executing logistics-focused design programs and supply chain network implementations across government, private, and postal and parcel entities. His comprehensive approach to network design, deep operational experience, and ability to drive supply chain projects through to successful implementation has delivered significant value for his clients.
Covid-19 has accelerated the decline of letters and growth of e-commerce parcels, representing both a challenge and opportunity for postal businesses around the world. Operators must ramp-up their transformation timelines to successfully realize these opportunities, improve customer experience and lock in profitability. Postal operators can seize this unique opportunity to address complex legacy structural issues in order to transform their business and emerge from the pandemic with an optimized cost base and more efficient operations. Frank Yu will share frameworks and methodologies for approaching large-scale transformations, shaped by experience working with national postal operators and freight and logistics businesses.
09:40 CET - Reimagining the post: Building a digital service provider
Michailas Traubas Solution architect Etronika Lithuania
Biography: Michailas Traubas is a solution architect at Etronika, helping postal operators, financial services and retail providers to define their digital transformation needs and translating those needs into solution definitions. Michailas has 25 years of experience working in software development. He has been a senior consultant in major financial services initiatives, has been instrumental at paving the way for the new point of sales solution for financial service delivery at postal operators, acted as a business architect for mobile payments startup, and is actively engaged in ongoing initiatives around digital service delivery, digital banking, retail and post outlet digitization.
Based on experience with Kyrgyz Post Office, Etronika is looking into digitization of post offices and addressing the demands for essential services beyond traditional roles of postal operators. Let’s see how the modern approach can transform the post office into digital services hubs and even digital marketplaces with physical presence and offerings in three essential areas: financial services, e-commerce facilitation and public services.