09:00 CET - Business Strategy Theatre - Responding to the Covid Crisis
This session will review various responses to the Covid-19 crisis, looking at how postal operators, courier and express companies, fulfillment and logistics companies, as well as companies involved in developing and implementing the latest technological solutions in automation and delivery, reacted to the situation. Speakers will explain how they changed their operations to serve their customers’ new demands, complied at short notice with stringent new workplace regulations and operated with peak level volumes and often many fewer staff. There will be ongoing effects of the crisis for the parcel and postal businesses on e-commerce, and on consumer behavior, expectation and demand. This session will not only feature presentations on these reactions, but afford the opportunity for discussion and analysis providing valuable insights for the future.
Derek Osborn International postal and business coach Whatnext4u UK
Biography: Derek Osborn is an enthusiastic, innovative and inspiring business and leadership coach, management trainer and international facilitator. He works globally and focuses on strategy, human resource development, innovation, leadership and change management. He has extensive knowledge and experience in the postal business, with more than 24 years of working internationally across the postal industry. Derek is passionate about collaboration in the postal industry to share knowledge, ideas and best practice and to build capability, encourage training and foster innovation.
09:00 CET - Covid-19: Strategic surprise or denial of reality? The keys to resilience of our organizations
Thierry Lafon Crisis management/OSINT expert La Poste France
Biography: Thierry Lafon is an expert in OSINT and crisis management. He holds a doctorate in competitive and business intelligence.
A study based on data available in open-source had already predicted the consequences of the Covid-19 pandemic by February 15. What lessons can be learned so that strategic decision making and crisis management integrate both these predictions and the innovations that were implemented in Asia very early?
09:20 CET - Delivery disruption and e-commerce innovation: Postal networks’ resilience in the time of Covid-19 and how postal business has revived
Jack Hamande Executive board member BIPT - Belgian Regulator for Postal and Telecom Services Belgium
Biography: Jack Hamande joined the BIPT in September 2013 as chairman of the board and served until January 2017, when he was nominated as an executive member of the board. He was chairman of the European Regulators for postal services in 2018 and has sat for several years on the board. He also had major responsibilities at the UPU. (see www.jackhamande.com)
Mr Hamande acquired a great deal of experience in management, previously working for the Walt Disney Group, AT&T, Verizon Business, Cisco and Proximus. His managerial responsibilities increased and broadened over the years, especially in regards to strategy, regulation, engineering and business development. In 2009 he changed the course of his career by joining the Belgian federal public sector as Director General for Organisation and Personnel Development at the FPS Personnel and Organisation.
Mr Hamande holds a Masters degree in Psychological and Pedagogical Sciences (ULB) and a degree in management.
Postal services face challenges at times of disaster. In 2020, the world had to face Covid-19. Post is essential, but why? How did postal operators adapt to this pandemic? Which policies or regulatory decisions were made? How did innovation boost operational and services development?
09:40 CET - Covid-19 is changing consumer behavior, and retailers are finding creative ways to remain connected with their customers
Amine Khechfé Chief strategy officer/co-founder Stamps.com/Endicia USA
Biography: Amine Khechfé was named chief strategy officer of Stamps.com in July 2016. Previously, Mr Khechfé served as co-founder and general manager of Endicia until its acquisition by Stamps.com. During his career, Mr Khechfé has held a variety of management roles in engineering, management consulting, software development, marketing, business development and sales engineering. Mr Khechfé earned a Bachelor of Science degree in Engineering from Worcester Polytechnic Institute and a Master of Science in Engineering from Stanford University.
Covid-19 has altered how the entire world transacts and trades. This presentation will touch on and present case studies on: how the adoption of modern software usage has accelerated tremendously during the pandemic, enabling retailers that were forced to shut down store fronts to sell online and over the phone; companies that shifted their entire business line; B2B shifts to B2C; and the elder population being forced to stay indoors yet still stay connected with their social groups and families.
10:05 CET - Panel Discussion
Melanie Abiger Country manager Stamps.com/Endicia France