09:00 CET - Delivery Solutions Theatre - Customer Experience as a Competitive Tool
With increasing competition in the delivery market, and customers expecting on-time delivery to the correct address as standard, this session looks at how the customer experience of ordering and delivery can be turned into a differentiator for delivery companies and become a competitive advantage.
Biography: Graeme Lee is a former World Bank Senior Postal Policy Specialist. Passionate about the postal sector he is keen to promote the use of the postal sector in developing countries to provide a range of postal, financial and commercial services.
09:00 CET - The most important metric in delivery
Michael Richmond Chief commercial officer Doddle UK
Biography: Mike joined Doddle in 2014 and spends all his time working with parcel carriers and postal organizations on how they can continue to improve their online delivery and returns propositions for customers. Mike is a self-confessed parcel geek and loves nothing more than a healthy debate on what's coming next in delivery and returns.
Carriers look at all sorts of metrics to examine performance, but what is the most important metric of them all? This presentation by Doddle examines how e-commerce is changing the way parcel carriers and postal organizations think about their delivery propositions and make suggestions about the defining metric of delivery over the next decade.
09:20 CET - Crowdsourced last-mile distribution
Michiel Nieuwkerk Founder and CEO ViaTim Netherlands
Biography: Michiel Nieuwkerk is founder and CEO of ViaTim. ViaTim was founded in 2016 and since then, ViaTim has grown to a network over 300 ViaTim Points in the Netherlands, servicing seven carriers and more then 100 webshops. Yearly turnover is €1m, with an average growth rate around 20-30% per month.
Prior to ViaTim Michiel studied International Business Management in The Hague, Salzburg with an internship at Nestlé in Frankfurt and did his thesis at Budelpack Maesteg (UK) on activity-based costing. After his studies Michiel started his career at Unilever implementing activity-based costing in France and moving to The Netherlands. Following his time at Unilever, Michiel moved to Nestlé first as European Procurement Analyst, where he, among other activities, reorganized procurement departments in 11 markets to grow his career at Nestlé to European lead buyer technical, where he managed a spend of €1.5bn and led a team of over 40 buyers across Europe. Currently Nestlé has given Michiel a sabbatical with the intent of developing his own company; the result – ViaTim.
How can a last-mile crowdsourced delivery solution offer flexibility and growth and become a new trend in delivery? In the Netherlands, parties such as ViaTim already represent up to 15% of the service points for major carriers in the Netherlands. These networks grow at a rate of 15-30 new locations per week, allowing them to become the largest service point network in the Netherlands with less than two years. These locations are private households that act as traditional service points where you can ship and pick up parcels. They even act as microhubs from which parcels are delivered within the neighborhood. This reduces CO2 within urban areas by 74% and offers unique propositions like ‘Your parcel at your time’ at competitive market pricing. How can you set up such a social network? How can it affect your business if you don’t? What elements of your operation will benefit or need to be adjusted to adapt to a new reality that is coming? ViaTim will answer these questions and more.